Shipping policy

Last Updated: July 25, 2025

Our shipping policy is valid for customers from the United States.

Thanks for ordering from Ellen-Boutique! As soon as your order is placed, you'll receive a confirmation email. This means we've successfully received your order and authorized the payment. Once your package has been shipped, you’ll receive a Track & Trace code to follow your delivery.

Processing time
Order cut-off time: 11PM Eastern Standard Time (EST). Orders placed after this time will begin processing on the next business day.
Expected processing time: Orders are processed within 1–3 business days (Monday to Friday).

Expected delivery time
Transit time: Orders typically arrive within 5–8 business days (Monday through Friday) after processing, depending on the destination.
Expected total delivery time: The total delivery time, including both processing and shipping, is estimated at 6–11 business days (Monday to Friday).

Shipping Costs
Free Shipping: We offer free shipping on all orders.

Shipping providers
For all shipments, we work primarily with USPS and UPS.

Order tracking
Once your order has shipped, you will receive an email with tracking information. You can track your order through our website.

Order changes and cancellations
If you need to change or cancel an order, please contact our customer service as soon as possible. Please note that changes or cancellations are only possible before the order has been shipped. If your order has already been dispatched, you can return the items in accordance with our return policy. Please contact our customer service team at info@ellen-boutique.com

Lost or damaged orders
Lost orders: If your package hasn’t arrived, we’ll help you file a claim with the shipping carrier and assist you through the process.
Damaged orders: If your item arrives damaged, please contact us within 48 hours of delivery and include clear photos of the product and packaging.
We're here to help, just send us a message at info@ellen-boutique.com and our team will gladly assist you.

Updates to This Policy
We may update our shipping policy to reflect operational changes.
Please check our website regularly for the latest information.

Returns
Return and Refund Policy: For detailed return instructions, please refer to our Return and Refund Policy.

Customer service hours:
Monday to Friday, 9:00 AM - 7:00 PM
Saturday and Sunday, 11:00 AM – 4:00 PM 

Response time: We will get back to you within 24 hours